{"id":292709,"date":"2026-06-20T16:27:19","date_gmt":"2026-06-20T20:27:19","guid":{"rendered":"https:\/\/theequity.ca\/les-plaintes-de-maltraitance-triplent-au-cissso\/"},"modified":"2026-06-20T16:27:19","modified_gmt":"2026-06-20T20:27:19","slug":"les-plaintes-de-maltraitance-triplent-au-cissso","status":"publish","type":"post","link":"https:\/\/theequity.ca\/fr\/les-plaintes-de-maltraitance-triplent-au-cissso\/","title":{"rendered":"Les plaintes de maltraitance triplent au CISSSO"},"content":{"rendered":"

Les plaintes de maltraitance envers l\u2019autorit\u00e9 de sant\u00e9 de la r\u00e9gion ont tripl\u00e9 au cours de la derni\u00e8re ann\u00e9e, selon la commissaire nationale aux plaintes et \u00e0 la qualit\u00e9 des services de Sant\u00e9 Qu\u00e9bec. <\/p>\n

Selon le rapport 2024-2025 de la commissaire Martine Gosselin, les plaintes de maltraitance au Centre int\u00e9gr\u00e9 de sant\u00e9 et de services sociaux de l\u2019Outaouais (CISSSO) sont pass\u00e9es de 323 cas en 2023-2024 \u00e0 960 cas un an plus tard. Cette augmentation repr\u00e9sente une hausse stup\u00e9fiante de 197 % des signalements de maltraitance. Le CISSSO est l\u2019organisme public responsable de la coordination et de la prestation de tous les services de sant\u00e9 et sociaux pour la r\u00e9gion de l\u2019Outaouais.<\/p>\n

Selon le rapport, Sant\u00e9 Qu\u00e9bec d\u00e9finit la maltraitance comme \u00ab du harc\u00e8lement psychologique ou moral, de l\u2019incivilit\u00e9 ou de l\u2019inconduite, de la maltraitance ou de la n\u00e9gligence physique, de la maltraitance financi\u00e8re et de la maltraitance organisationnelle \u00bb.<\/p>\n

Simon Latulippe, conseiller aux plaintes de Sant\u00e9 Qu\u00e9bec, a d\u00e9clar\u00e9 au Low Down<\/em> que l\u2019un des principaux facteurs de l\u2019augmentation des plaintes r\u00e9side dans les efforts visant \u00e0 encourager davantage de patients et de membres du personnel \u00e0 signaler les cas d\u2019abus et de maltraitance. Il a affirm\u00e9 au Low Down<\/em> que le signalement des abus est d\u00e9sormais une exigence l\u00e9gale. <\/p>\n

\u00ab Les gens sont maintenant plus inform\u00e9s et plus encourag\u00e9s \u00e0 se manifester. Surtout, le signalement n\u2019est plus une simple question de bonne volont\u00e9 : c\u2019est une obligation l\u00e9gale \u00bb, a d\u00e9clar\u00e9 M. Latulippe. \u00ab Des efforts d\u2019\u00e9ducation et de sensibilisation ont \u00e9t\u00e9 men\u00e9s pour s\u2019assurer que toutes les parties concern\u00e9es comprennent cette obligation et ses implications. \u00bb<\/p>\n

M. Latulippe a \u00e9galement not\u00e9 que le cadre juridique entourant la Loi visant \u00e0 lutter contre la maltraitance envers les a\u00een\u00e9s et toute autre personne majeure en situation de vuln\u00e9rabilit\u00e9 a \u00e9t\u00e9 \u00ab renforc\u00e9 \u00bb en 2022. Cela a forc\u00e9 toutes les institutions publiques et priv\u00e9es du r\u00e9seau de la sant\u00e9 et des services sociaux \u00e0 \u00ab adopter et mettre en \u0153uvre une politique de lutte contre la maltraitance \u00bb. La refonte a \u00e9galement ajout\u00e9 une protection pour les lanceurs d\u2019alerte et cr\u00e9\u00e9 un \u00ab guichet unique \u00bb central pour l\u2019information, le soutien et le signalement de la maltraitance, selon le site web de ressources juridiques en ligne de la province, L\u00e9gis Qu\u00e9bec. <\/p>\n

M. Latulippe a d\u00e9clar\u00e9 que la loi renforc\u00e9e \u00ab a consid\u00e9rablement \u00e9largi la port\u00e9e du signalement obligatoire \u00bb.  <\/p>\n

\u00ab Tout prestataire de services de sant\u00e9 et de services sociaux et tout professionnel qui, dans l\u2019exercice de ses fonctions, a des motifs raisonnables de croire qu\u2019une personne est victime de maltraitance, est d\u00e9sormais tenu de le signaler \u00bb, a-t-il affirm\u00e9. <\/p>\n

M. Latulippe a \u00e9galement d\u00e9clar\u00e9 que la d\u00e9finition de la maltraitance a \u00e9t\u00e9 \u00e9largie pour inclure \u00ab des situations qui \u00e9taient autrefois normalis\u00e9es, minimis\u00e9es ou simplement non reconnues comme de la maltraitance \u00bb. Il a ajout\u00e9 que ce qui \u00e9tait auparavant consid\u00e9r\u00e9 comme un comportement acceptable n\u2019est plus la norme. <\/p>\n

\u00ab Ce qui \u00e9tait auparavant accept\u00e9, consciemment ou non, est maintenant compris pour ce que c\u2019est r\u00e9ellement \u00bb, a d\u00e9clar\u00e9 M. Latulippe. \u00ab Ce changement de conscience et de langage a, en soi, mis en lumi\u00e8re de nombreuses situations qui seraient auparavant pass\u00e9es inaper\u00e7ues. \u00bb<\/p>

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La porte-parole du CISSSO, Camille Brochu-Lafrance, a d\u00e9clar\u00e9 que l\u2019autorit\u00e9 de sant\u00e9 de la r\u00e9gion a commenc\u00e9 \u00e0 mettre en \u0153uvre des mesures et des recommandations pour lutter contre la maltraitance, y compris la formation du personnel, la communication et des tables rondes avec les patients et les proches aidants. Celles-ci comprennent la promotion d\u2019une ligne t\u00e9l\u00e9phonique d\u2019aide aux a\u00een\u00e9s victimes d\u2019abus, la promotion de services pour les proches aidants familiaux et la \u00ab sensibilisation \u00e0 la reconnaissance des signes d\u2019\u00e9puisement professionnel et des ressources disponibles \u00bb.<\/p>\n

\u00ab Plusieurs s\u00e9ances de formation ont \u00e9t\u00e9 offertes dans divers milieux, notamment dans les centres d\u2019h\u00e9bergement de soins de longue dur\u00e9e, ax\u00e9es sur la compr\u00e9hension, la d\u00e9tection et le traitement des abus \u00bb, a d\u00e9clar\u00e9 Mme<\/sup> Brochu-Lafrance. \u00ab Ces formations ont permis de sensibiliser, de d\u00e9mystifier les types de maltraitance, d\u2019identifier les signes avant-coureurs, d\u2019expliquer la Loi 6.3 \u2013 Loi visant \u00e0 lutter contre la maltraitance envers les a\u00een\u00e9s et toute autre personne majeure en situation de vuln\u00e9rabilit\u00e9 \u2013, de revoir les crit\u00e8res de signalement obligatoire et d\u2019outiller les milieux pour mettre en \u0153uvre une approche de bien-traitance \u2013 un levier essentiel pour pr\u00e9venir la maltraitance. \u00bb<\/p>\n

Mme<\/sup> Brochu-Lafrance a d\u00e9clar\u00e9 que depuis la publication du rapport accablant de Mme<\/sup> Gosselin, huit membres du personnel travaillant dans des \u00e9tablissements de soins de longue dur\u00e9e ont \u00e9t\u00e9 form\u00e9s, et d\u2019autres formations sont pr\u00e9vues pour les 246 employ\u00e9s du CISSSO dans tous les d\u00e9partements. <\/p>\n

\u00ab Un aide-m\u00e9moire a \u00e9t\u00e9 \u00e9labor\u00e9 pour faciliter l\u2019acc\u00e8s \u00e0 la formation sur les types de maltraitance, internes et externes \u00bb, a-t-elle ajout\u00e9. \u00ab Des repr\u00e9sentants de chaque d\u00e9partement re\u00e7oivent \u00e9galement un document r\u00e9capitulatif d\u00e9crivant les attentes et sont tenus de participer \u00e0 diverses s\u00e9ances de formation. \u00bb <\/p>\n

Pour signaler des abus, visitez : cisss-outaouais.gouv.qc.ca et remplissez leur \u00ab Formulaire de signalement d\u2019abus \u00bb ou composez la ligne d\u2019aide aux a\u00een\u00e9s victimes de maltraitance au 1-888-489-2287.<\/p>\n

Cette histoire a \u00e9t\u00e9 \u00e9crite par Trevor Greenway,<\/em> \u00e9diteur au journal The Low Down, o\u00f9 elle<\/em> a \u00e9t\u00e9 initialement publi\u00e9e le 30 mars.<\/em> Nous l\u2019avons republi\u00e9e avec permission.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

Les plaintes de maltraitance envers l\u2019autorit\u00e9 de sant\u00e9 de la r\u00e9gion ont tripl\u00e9 au cours de la derni\u00e8re ann\u00e9e, selon la commissaire nationale aux plaintes et \u00e0 la qualit\u00e9 des services de Sant\u00e9 Qu\u00e9bec.  Selon le rapport 2024-2025 de la commissaire Martine Gosselin, les plaintes de maltraitance au Centre int\u00e9gr\u00e9 de sant\u00e9 et de services […]<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1669,1701,6,1608],"tags":[2808,1291,2806,2807],"class_list":["post-292709","post","type-post","status-publish","format-standard","hentry","category-health-care-fr","category-mrc-pontiac","category-news","category-non-classe","tag-camille-brochu-lafrance","tag-cissso","tag-martine-gosselin","tag-simon-latulippe"],"featured_image_src":"","blog_images":{"medium":"","large":""},"acf":[],"ams_acf":[{"key":"byline","label":"Byline","value":""},{"key":"subheading","label":"Subheading","value":""},{"key":"story_order","label":"Priority","value":"6"},{"key":"ai_level","label":"AI Level","value":"Level 0: Human-Created Only"},{"key":"photo_gallery","label":"Photo Gallery","value":false},{"key":"what_is_your_postal_code","label":"What is your postal code?","value":""},{"key":"which_media_do_you_read_or_listen_to_at_least_once_a_month","label":"Which media do you read or listen to at least once a month?","value":[]},{"key":"so_you_like_the_journal_do_you_also_like_cheese","label":"So you like the Journal, Do you also like cheese?","value":[]},{"key":"do_you_have_any_comments","label":"Do you have any comments?","value":""},{"key":"printed_date","label":"Printed in The Equity on","value":""},{"key":"page_number","label":"Page Number","value":[]}],"yoast_head":"\nLes plaintes de maltraitance triplent au CISSSO - 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